Customer Support NL/FR

Permanent
Reserve for future recruitment
La Hulpe, Belgium

Job description

there students & recent graduates! Are you looking for an exciting opportunity to kickstart your career? Have you thought about joining APROPLAN, one of the fastest growing SaaS companies in the construction sector? Do you want to join a young and dynamic team with incredibly smart and driven people who will help you to be better? If your answer is yes to these questions, then you apply for this job!

Mission

Why does your role matter?

As Customer Support, you’ll be the technical expert of our application! You’ll join a dynamic, motivated and united team!
Because you’ll be the direct contact point to our customers, you’ll get the chance to practice your language skills all the time. Of course, your work is essential for APROPLAN because you are the image of the company. So you’ll receive lots of recognition and valorization!

What’s your role?

→ Kick-start your career at APROPLAN!
Becoming a Customer Support will open doors for you to continue your career at APROPLAN as a sales representative or in many of the other positions within our company, such as Account Executives, Customer Success and Marketing. This is where it all starts!
Specifically, your tasks are as follows:

  • Help customers by phone, chat and email in an enthusiastic, accurate and efficient way.
  • Proactively identify user training needs and assist customers in getting the most out of our product through blended learning (by teleconference, webinar or exceptionally in person). 
  • Be in constant contact with every department of APROPLAN (sales, development, product and management), in order to improve our application. You will escalate critical support issues from customers to the appropriate internal channels, help report bugs to our development team and suggest product improvements by identifying recurring questions and keeping our knowledge base up to date.

You will execute internal processes to streamline and optimize support work and keep accurate records of all your work.

Profile

To be successful at APROPLAN, you need to master:

  • Strong verbal and written communication skills in French and Dutch.
  • Passion for customer service and helping others.
  • Great communication and pedagogical skills via email and phone.
  • Have strong problem-solving skills and preferably an analytical background.
  • Have an entrepreneurial spirit and a desire to develop yourself.
  • Have an IT affinity, experience with SaaS company is a plus;

We would like you to have these other skills: 

  • Good knowledge of English. Knowledge of German would be a great plus.
  • Be a dedicated team player.
  • Willing to have a maximum impact on APROPLAN.
  • To have downloaded a Free Trial of APROPLAN, tested the App and browsed our website before applying, so you know what kind of company we are and what we do.
  • Ping pong and foosball player :)!