Customer Success Manager Nordic

Permanent
Job start: As soon as possible
Copenhagen, Denmark

Job description

We are growing rapidly and we are looking for a new Customer Success Manager for the Nordic who can help us delivering top class onboarding, customer service and account management to all our new and existing Nordic customers.

 

Are you a born teacher who wants to make the difference with the new technology? This challenge might be the right match for you. To win a new client is not easy but to keep him satisfied is a real challenge!

Mission

Your missions will be to help new customers make the best of our software-as-a-service solution, build a great relationship with them and identify possible up-selling possibilities.

 

Specifically your main tasks are as follows:
  • Making the onboarding of your customers on the LetsBuild solutions.
  • Training customers to maximise their success with the software.
  • Helping customers with issues they can have with the solutions and troubleshoot them with the help of our Customer Support team.
  • Taking ownership of the customers’ experiences, you are the garant of the Success Story of your customers!
  • Renewing customers contracts.
  • Identifying up-selling opportunities and sharing them with your team.
  • Sharing customers’ feedback with the commercial and product departments.

Profile

What you will bring to the table?

  • Excellent knowledge of Danish and good level of English.
  • Commercially minded and always looking for solutions.
  • Good at building relations.
  • Good analytical skills as you’ll have to quickly understand users needs.
  • Flexible, open minded and easy going.
  • Customer oriented and problem solving.
  • Experience related to the construction industry is an asset.
  • Experience related to SaaS or LEANis an asset.
  • A first feedback about the user experience of GenieBelt/Aproplan apps (Pssst, You can download them in the app store or google play store).

 

What you will get in return?

  • Being part of the excited growth journey of one of the fastest growing Saas companies in the construction sector.
  • Feel the great working atmosphere of a young, dynamic and international team.
  • Training & Development plan to further develop your skills to built out your career.
  • Intensive onboarding period to learn our Sales & Marketing playbook.
  • Attractive commission plan with accelerator for overachievers.