Customer Success Manager Luxembourg

Start date: September 2019

Job description

As Customer Success Manager you’ll be at the crossings between the Sales Team and the Customer Support Team: Your job is hybrid between those two departments.

You’ll be the last link in the Sales chain and in the same time you’ll be the first in the Customer Support chain.

To win a new client is not easy but to keep him satisfied is a real challenge.


We are currently growing up and we need a new colleague to help the sales team to satisfied and trained our customers.

Specifically, your main tasks are as follows:

  • Your job will be to take care of our clients in Luxembourg by listening to their needs and claims – on the phone or in person.
  • You’ll also proactively offer them new features and advise them how to optimize their usage of the App by tracking their use of LetsBuild’s products.
  • Last but not least, you’ll be the natural link between the clients and LetsBuild.

But, more than that:

Working at LetsBuild will offer you the opportunity to work for one of the fastest growing SaaS companies in the construction sector.

Finally, you’ll take part of a great working atmosphere with a young, dynamic and very motivated team!


To be successful you need to master

  • You are fluent in French with a good level of English. Knowledge of German is a big plus.
  • Passion for customer service and helping others.
  • Great communication skills with very good empathy towards users.
  • Good analytical skills as you’ll have to quickly understand users needs.
  • Comfortable to speak with both decision makers and business users.
  • You agree to travel ⅔ days per week and to work remotely if you are located in Luxembourg or around.


We would like you to have those other skills

  • Be a convinced team player.
  • Passion for life and the Letsbuild’s products.
  • Highly organized and detail oriented.
  • IT affinity, experience with SaaS is a plus.
  • To have downloaded a Free Trial of the APROPLAN’s product of LetsBuild, tested the App and browsed our website before applying, so you know what kind of company we are and what we do.