Customer Success Manager Germany

Permanent
Job start: As soon as possible
Germany, Flexible

Job description

As Customer Success Manager, you will be at the crossing between the Sales Team and the Customer Support Team: your job is a hybrid between those two departments.

You will be the last link in the sales chain and at the same time, you will be the first in the customer support chain.

Winning new clients is not easy but keeping them satisfied is a real challenge.

Mission

We are currently growing and we need a new colleague to help the sales team to satisfy and train our customers.

Specifically, your main tasks are as follows:

  • Your job will be to take care of our clients in Germany by listening to their needs and claims—on the phone or in person.
  • You will also proactively offer them new features, advise and teach them how to optimise their usage of the app by tracking their use of LetsBuild’s products.
  • Last but not the least, you will be the natural link between the clients and LetsBuild.

 

But wait, there’s more, working at LetsBuild will offer you the opportunity to work for one of the fastest growing SaaS companies in the construction sector.

Last but not least, you will be in a great working atmosphere with a young, dynamic and very motivated team!

Profile

To be successful at LetsBuild, you need to master

  • Fluent in German with proficiency in English.
  • A passion for customer service and helping others.
  • Great communication skills with very good empathy towards users.
  • Good analytical skills as you will have to quickly understand user needs.
  • Comfortable to speak with both decision makers and business users.
  • You agree to travel ⅔ days per week and to work remotely if you are located in Germany or around.

 

We would like you to have these other skills

  • An effective team player.
  • A passion for life and the LetsBuild products.
  • Highly organised and detail-oriented.
  • IT affinity, experience with SaaS is a plus.
  • Have downloaded a Free Trial of our products (APROPLAN & GenieBelt), tested the Apps and browsed our websites before applying, so you know what kind of company we are and what we do.