Customer Success Manager BENELUX

Permanent
Reserve for future recruitment
La Hulpe, Belgium

Job description

As Customer Success Manager you’ll be at the crossings between the Sales Team and the Customer Support Team: Your job is hybrid between those two departments.

You’ll be the last link in the Sales chain and in the same time you’ll be the first in the Customer Support chain.

To win a new client is not easy but to keep him satisfied is a real challenge.

Mission

We are currently growing up and we need a new colleague to help the sales team to satisfied and trained our customers.

Specifically, your main tasks are as follows:

  • Your job will be to take care of our clients in Belgium by listening to their needs and claims – on the phone or in person.
  • You’ll also proactively offer them new features and advise them how to optimize their usage of the App by tracking their use of LetsBuild’s products.
  • Last but not least, you’ll be the natural link between the clients and LetsBuild.
But, more than that:

Working at LetsBuild BE will offer you the opportunity to work for one of the fastest growing SaaS companies in the construction sector.

Finally, you’ll take part of a great working atmosphere with a young, dynamic and very motivated team!

Profile

To be successful you need to master

  • You are fluent in French and Dutch and you have a good level of English (any other language is a plus).
  • Passion for customer service and helping others.
  • Great communication skills with very good empathy towards users.
  • Good analytical skills as you’ll have to quickly understand users needs.
  • Comfortable to speak with both decision makers and business users.

 

We would like you to have these other skills

  • Be a convinced team player.
  • Passion for life and the Letsbuild’s products.
  • Highly organized and detail oriented.
  • IT affinity, experience with SaaS is a plus.
  • To have downloaded a Free Trial of the APROPLAN’s product of LetsBuild, tested the App and browsed our website before applying, so you know what kind of company we are and what we do.